Specialist research and consultancy organisation focused on Emerging Markets. Seminar organisation and business development services targeting the offshore outsourcing arena primarily in IT and business process both back office (transaction processing, finance and accounting) and front office (customer contact centres such as call centres and technical help desks

EMRG, Emerging Markets Research Group

Thanks for an excellent conference. Good speakers, session structure and networking balance
Richard Blay Senior Manager HR Programmes HSBC Bank plc

A high quality event. Networking with a room full of senior level executives from the buyer community was also very useful.
Laura Jamieson, Director of Business Operations, Ivobank Ltd

We continue to be impressed with the quality of delegates, content and the very targeted networking opportunities that it has brought us. An extremely good use of our time and marketing budget
Louise Crawford, Director Business Services, Invest Northern Ireland

I want to congratulate you on this excellent event! I was impressed by the quality of the sessions / speakers. The fact that you were able attract such a large group of senior executives in these dire times speaks for itself. I certainly look forward to participating next year
Christian Fenner, Director CFO Division, Finance Centres of Excellence, Credit Suisse

We have found EMRG's events a great way of keeping up to date with changes in the industry and a good place to meet with buyer organisations.
Andrew Shippey, Business Development Director, Ventura Plc

“I have now been to several of EMRG's conferences and events. I continue to be impressed by the high quality of content and the thought provoking debate that it generates. It's also one of the few events that I've been to were buyers make up more than 70% of the audience”.
Andy Spence Managing Director GlassBead Consulting-HR Transformation Consultants

Widely recognised as a pioneering event in the BPO industry
Mark Payne, Vice President & Global Head of Shared Services, Sungard

I've always been impressed by the large number of buyer organisations that regularly attend, particularly from the banking and financial services sector Sanjiv Somani, Managing Director, UBS

I have been going to EMRG's BPO conference for the last 5 years. It is by far the best event in this sector, in terms of speakers, content and more importantly the excellent networking opportunities it provides for suppliers to meet with buyer organisations
Rajiv Dey, Director Sales & Business Development Arvato (UK)


EMRG specialises in the global sourcing industry focused on BPO HRO KPO & ITO. It's annual outsourcing & offshoring conference has attracted over 2,000 delegates to date. The events, research and consultancy business focuses on finance and accounting, transaction processing, customer contact, IT, HR and knowledge intensive processes and works with companies looking to cut costs whilst simultaneously improving service quality and operational efficiency